Novi, MI
Service & Rental Branch Manager
NLB Corp. has an immediate opening for a Service & Rental Branch Manager at our Novi, MI Branch Rental location. The scope of this position is managing all aspects of the Service & Rental Branch Office. This position works to reinforce our standards of Safety, Responsiveness, Reliability and Efficiency while providing our customers, both internal and external, with the highest level of service.
Responsibilities include:
• Provide training, motivation and communication of corporate goals to develop the best service team in the industry;
• Create an environment that is customer facing at all times;
• Develop best practices to ensure the highest level of technician productivity;
• Coordinate with the Director of Training to support internal and external training;
• Promote service, rentals and training to increase profits in this sector;
• Facilitate with the service advisor and branch administrator equipment rentals and fleet management;
• Coordinate with the Service Advisor the activities of Service Technicians.
• Interface with marketing, customer service, accounting, direct sales staff and other groups within the Company to develop strategies and achieve goals.
The ideal candidate should meet the following criteria:
• Ability to learn and understand NLB’s water jetting product line and primary target markets.
• Must have a mechanical aptitude.
• Excellent organizational, verbal, written, and interpersonal skills.
• Possess technical or business degree, or applicable service and managerial experience.
• Must have intermediate computer skills.
• Must be able to communicate effectively with all contacts.
• Strong leadership, problem solving and decision making skills required.
Candidates meeting the above qualifications, please forward your resume and salary wage requirements (required for consideration) in confidence to our Human Resources Department.
NLB offers an outstanding compensation package that includes medical, dental, vision, paid vacations, paid personal/sick, paid holidays, disability, life insurance, 401(k) plus company match, profit sharing and more.
NLB is an Equal Opportunity Employer and a drug free workplace.
Job open until filled.
No phone calls please.
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